The Art of Client Communication
90% of commission disputes aren't caused by the art—they're caused by a lack of communication. When a client pays you, they are trusting you. Frequent updates maintain that trust.
Providing Regular Updates
A client who hasn't heard from you in two weeks will start to get nervous. They might start thinking you've taken their money and disappeared.
✨ The "Progress Badge" Strategy
On ArtComms, every time you update your task progress (e.g., from 25% to 50%), the client receives a notification. You don't even need to write a long email—just moving that slider shows the client you are working!
How to Handle Feedback
Receiving feedback can be tough, but it's part of the professional process.
- Don't Take it Personally: The client is critiquing the work, not you as a person.
- Ask Clarifying Questions: If a client says "it looks off," ask them to be specific. "Is it the color, the anatomy, or the pose?"
- Setting Boundaries: If a client asks for a revision that goes beyond your TOS, politely point it out. "I can certainly make that change, however, it falls outside the original scope. There will be a $15 additional fee."
Professional Messaging
Keep your communication professional, but friendly.
- Use the ArtComms Chat: Keeping all communication on the platform protects you if a dispute ever arises.
- Be Clear and Concise: Avoid long, rambling messages. State what you've done, what you need from the client, and what the next step is.
⚠️ Avoiding "Ghosting"
"Ghosting" a client is the fastest way to get banned from payment processors and platforms. Even if you're struggling, send a quick message: "I'm running a bit behind this week due to personal reasons, but I expect to have your sketch ready by Friday."